Last Updated: 05/06/2026

This Privacy Policy explains how Amerah Ticketing, operated under PT Safirah Bali Tour, collects, uses, stores, and protects customer information when using our website, booking services, and online payment features.

By accessing our website or making a booking through Amerah Ticketing, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information when you browse our website, make a booking, contact our team, or complete a payment. The information we collect may include:

• Full name

• Email address

• Phone number or WhatsApp number

• Billing information

• Booking details, including selected package, travel date, number of participants, pickup location, and special requests

• Payment status and transaction reference

• Communication records through email, WhatsApp, or website forms

• Technical information such as IP address, browser type, device information, and website activity

We do not store full credit card numbers or sensitive card details on our website. Card payment processing is handled securely by our authorized payment gateway provider.

2. How We Use Your Information

We use customer information for the following purposes:

• To process and manage bookings

• To confirm availability, reservations, and travel arrangements

• To send booking confirmations, invoices, payment information, and e-vouchers

• To provide customer support before, during, and after the service

• To process online payments securely

• To communicate booking changes, cancellations, refunds, or schedule updates

• To improve our website, services, and customer experience

• To comply with legal, tax, accounting, and regulatory requirements

3. Payment Processing

Online payments made through Amerah Ticketing may be processed by third-party payment service providers, including payment gateway partners. These providers may collect and process payment-related information according to their own privacy and security policies.

Amerah Ticketing does not directly collect or store sensitive card information such as full card numbers, CVV, or card authentication details.

4. Sharing of Information

We may share customer information only when necessary to provide our services, including with:

• Payment gateway providers for payment processing

• Tour operators, activity providers, drivers, or transport partners for booking fulfillment

• Customer service and reservation teams

• Legal, tax, or regulatory authorities when required by law

• Technology providers that support our website, booking system, email, or communication services

We do not sell, rent, or trade customer personal information to third parties.

5. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration. These steps may include secure website access, restricted internal access, and the use of trusted payment processing providers.

However, no method of online transmission or electronic storage is completely secure. While we work to protect customer information, we cannot guarantee absolute security.

6. Data Retention

We retain customer information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, and maintain business records.

Booking and transaction records may be retained for administrative, tax, accounting, and legal purposes.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, remember user preferences, analyze website traffic, and support a better browsing experience.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Customer Rights

Customers may contact us to request access, correction, update, or deletion of their personal information, subject to applicable laws and our legal or operational requirements.

To make a request regarding your personal data, please contact us using the contact details below.

9. Third-Party Links

Our website may contain links to third-party websites, including payment gateways, partner websites, or external information pages. We are not responsible for the privacy practices, content, or security of third-party websites.

Customers are encouraged to review the privacy policies of any third-party websites they visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on this page with the latest updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle customer information, please contact us:

Amerah Ticketing
Operated by PT Safirah Bali Tour
Website: https://amerahticketing.com
Main Company Website: https://www.safirahbalitour.com
Email: info@amerahticketing.com
Email: safirahbalitours@gmail.com
WhatsApp: +62 812 6284 6777
Address: LBC, No. 18 A, Jl. Sunset Road, Kuta, Kec. Kuta, Kabupaten Badung, Bali 80361