Privacy Policy
Last Updated: 05/06/2026
This Privacy Policy explains how Amerah Ticketing, operated under PT Safirah Bali Tour, collects, uses, stores, and protects customer information when using our website, booking services, and online payment features.
By accessing our website or making a booking through Amerah Ticketing, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information when you browse our website, make a booking, contact our team, or complete a payment. The information we collect may include:
Full name
Email address
Phone number or WhatsApp number
Billing information
Booking details, including selected package, travel date, number of participants, pickup location, and special requests
Payment status and transaction reference
Communication records through email, WhatsApp, or website forms
Technical information such as IP address, browser type, device information, and website activity
We do not store full credit card numbers or sensitive card details on our website. Card payment processing is handled securely by our authorized payment gateway provider.
2. How We Use Your Information
We use customer information for the following purposes:
To process and manage bookings
To confirm availability, reservations, and travel arrangements
To send booking confirmations, invoices, payment information, and e-vouchers
To provide customer support before, during, and after the service
To process online payments securely
To communicate booking changes, cancellations, refunds, or schedule updates
To improve our website, services, and customer experience
To comply with legal, tax, accounting, and regulatory requirements
3. Payment Processing
Online payments made through Amerah Ticketing may be processed by third-party payment service providers, including payment gateway partners. These providers may collect and process payment-related information according to their own privacy and security policies.
Amerah Ticketing does not directly collect or store sensitive card information such as full card numbers, CVV, or card authentication details.
4. Sharing of Information
We may share customer information only when necessary to provide our services, including with:
Payment gateway providers for payment processing
Tour operators, activity providers, drivers, or transport partners for booking fulfillment
Customer service and reservation teams
Legal, tax, or regulatory authorities when required by law
Technology providers that support our website, booking system, email, or communication services
We do not sell, rent, or trade customer personal information to third parties.
5. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration. These steps may include secure website access, restricted internal access, and the use of trusted payment processing providers.
However, no method of online transmission or electronic storage is completely secure. While we work to protect customer information, we cannot guarantee absolute security.
6. Data Retention
We retain customer information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, and maintain business records.
Booking and transaction records may be retained for administrative, tax, accounting, and legal purposes.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve website functionality, remember user preferences, analyze website traffic, and support a better browsing experience.
You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
8. Customer Rights
Customers may contact us to request access, correction, update, or deletion of their personal information, subject to applicable laws and our legal or operational requirements.
To make a request regarding your personal data, please contact us using the contact details below.
9. Third-Party Links
Our website may contain links to third-party websites, including payment gateways, partner websites, or external information pages. We are not responsible for the privacy practices, content, or security of third-party websites.
Customers are encouraged to review the privacy policies of any third-party websites they visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on this page with the latest updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle customer information, please contact us:
Amerah Ticketing
Operated by PT Safirah Bali Tour
Website: https://amerahticketing.com
Main Company Website: https://www.safirahbalitour.com
Email: info@amerahticketing.com
Email: safirahbalitours@gmail.com
WhatsApp: +62 812 6284 6777
Address: LBC, No. 18 A, Jl. Sunset Road, Kuta, Kec. Kuta, Kabupaten Badung, Bali 80361